Shipping policy

Shipping Policy

Order Processing
All orders are processed within 2 business days. Once your order is packed and shipped, you will receive a confirmation email with tracking information.

Shipping Times
Delivery typically takes 8–12 business days after your order has shipped. Delivery times may vary depending on the destination, carrier delays, customs, or peak-season volume.

Shipping Locations
We ship to all U.S. states and territories. International shipping may be available depending on location.

Tracking Your Order
After your order is dispatched, you will receive a tracking number via email. Tracking updates may take 24–72 hours to appear, depending on the carrier.

Lost or Delayed Packages
If your package is delayed beyond the estimated window (12+ business days), please contact our support team and we will assist you immediately.

Incorrect Address
Please ensure your address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Questions
If you have any questions about your order, contact our support team at support@naturasu.com.